Policy 18


The Board of Education believes that open communication between itself and the Division stakeholder is fundamental to the education of students and the successful operation of the Division. The Board believes that engaging stakeholders in dialogue about issues and decisions which affect them will build trust, understanding and commitment to the Board’s goals.

The Board believes it is the right of stakeholders to make inquiries into the operations of the Division. Issues of confidentiality may determine the type of information that may be released or discussed in response to an inquiry.

The Board recognizes that from time to time, concerns regarding the operations of the Division will arise. The Board believes that constructive criticism can assist in improving the quality of the programs, and in meeting individual students needs more effectively. An effective communications plan is critical to developing credibility with its staff and community it serves. The Board must provide reliable and credible information and establish means to invite and receive appropriate information. The Board of Education believes that the Division must be perceived as open and accessible to its stakeholders and employees.

  1. The Director of Education shall serve as the spokesperson and primary contact for communications with the Division.
  2. All official Board communications, policies and directives of interest to staff shall be communicated to staff members through the Director of Education.
  3. All formal communications or reports to the Board from division staff members shall be submitted through the Director.
  4. The Director and Board Representatives shall meet at least once annually with the Chairs of the School Community Councils.
  5. The Director and Board may be invited to attend School Community Council meetings.
  6. The Director and Board should communicate with School Councils through their School Community Council Chairs and Principals.
  7. Staff members wishing to inform the Board about activities and events in the school or request information from the Board shall normally do so through the Principal and/or Director.
  8. Trustees and stakeholders shall represent the established channels of communication associated with the work of the Board.
  9. Information about appropriate channels of communication shall be included in Parent and Student Handbooks.
  10. Requests and concerns shall be addressed through the following channels: 

            View Conflict Resolution Flow Chart 

11. Parent and public inquiries should first be directed to the Board employee(s) most directly involved in the operations in question. If the parent or member of the public is not satisfied with the response at that level he/she should be encouraged to follow the lines of authority through the direct supervisor and, if required, to the Director and then to the Board.

12. Trustees or administrators receiving complaints from stakeholders shall respect the appropriate lines of communication to the greatest extent possible. When dealing with complaints, the following process shall be followed:

          12.1 Encourage the complainant to first discuss the complaint directly with the person against whom the complaint is made.

          12.2 Inform the complainant of the appropriate channels of communication if the matter remains unresolved.

          12.3 If the matter remains unresolved, the next contact shall be with the respondent’s Principal or other supervisor, and then, if necessary the Director.

          12.4 Failing resolution by the Director the complainant shall be advised of the Director’s decision and appeal is available to the Board of Education.

          12.5 Upon completion of the review by the Board, the complainant shall be informed of the final resolution.




Legal Reference: Section 85 Education Act

Adopted: September 2007

Reviewed: April 10, 2013

                   May 22, 2019